I have had a great experience all around with this company. A polite, knowledgeable lady answered my call, then told me she could have someone out between 10:00 AM and 12:00 noon. Ramon arrived at 10:00 sharp. Perfect! Ramon is a fine man -- personable, polite, knowledgeable, and a hard worker. He unstopped my drain in no time flat. No drama. No surprises. Just good, old-fashioned quality service.