Our goal in business is to treat all of our customers like friends; always treating them with respect, fairness, and honesty. We are a family owned and operated Connecticut plumbing company, and because of this all of our customers receive the attention that they deserve. Mike Marandino, the owner of the company, (as well as master plumber) works out on the road right alongside his employees. He or his wife handles all calls personally and it's the personal touch that makes us special. We strive for 100% satisfaction, and if for any reason a customer of ours isn't satisfied we promise we'll make it right.
Awesome experience with Charlie's Rooter Service! Our outside area drains were overflowing when it rained and about to flood toward the house. I called Charlie's and they had Luis come over within an hour. Luis was super friendly and ready to help when he arrived. He figured out the problem and snaked the street drain and pulled out a huge clump of roots that were clogging it up! But there was still some backup flooding on the side that he was able to isolate to get rid of the mud and debris that were clogging that up. Before leaving, Luis even gave suggestions on how to flush it out periodically to keep things flowing smoothly. Luis is the best and I would definitely use him for future plumbing problems, highly recommended!
I am so happy we went with Charlie's Rooter Service! Louis is extremely personable and knowledgeable! He kept both my husband and I in the loop at all times. I was able to view through his video camera of the roots that were penetrating into or already inside the pipes almost every 4ft-5ft. I was even able to videotape it so I can share it with my husband while he was working at the hospital. In addition Louis noticed these clay pipes were not aligned (probably from earthquakes and the intrusion of roots).... we also only had two original clean outs (one by the kitchen sink and one by the laundry)- we had zero around our bathrooms!
Plumbers develop blueprints to plan where pipes and fixtures should be plotted in a structure. They also install and connect the piping and fixtures, either working individually or with a team of apprentices and pipefitters. In addition to facilitating water supply from pipes and large fixtures, such as bathtubs, showers, sinks and toilets, plumbers ensure that water reaches appliances like dishwashers and water heaters. The best in the occupation are strong problem-solvers who have mastered customer service and can meet the physical and mechanical demands of the job.
I got quotes from the top 3 rated plumber/sewer service companies here. Charlie's quote wasn't just the best by far, but he was also the only person to communicate properly and to show up exactly on time. His whole crew takes pride in their work and they stayed well into the night rinsing off the curb and cleaning up the mess. Absolutely brilliant!