I am so happy we went with Charlie's Rooter Service! Louis is extremely personable and knowledgeable! He kept both my husband and I in the loop at all times. I was able to view through his video camera of the roots that were penetrating into or already inside the pipes almost every 4ft-5ft. I was even able to videotape it so I can share it with my husband while he was working at the hospital. In addition Louis noticed these clay pipes were not aligned (probably from earthquakes and the intrusion of roots).... we also only had two original clean outs (one by the kitchen sink and one by the laundry)- we had zero around our bathrooms!
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Had a backup at the house, found out it was some tree roots that got into the line. Ramon came out, took care of the problem. Very friendly, professional, knowledgeable, and did a great job. Ramon was also very honest, which in my experience a lot of plumbing companies are not to charge you as much as they can. So it was very much appreciated that he was honest and the price was very fair. It was my first time using Charlie's, Ramon did a great job, so I will definitely be using these guys again. I highly recommend them!


The experience we had with Charlie's Rooter Service was excellent from start to finish. They were able to answer all my questions over the phone and provide me with a quote for just using their drain camera. And they were able to come the same day I called- just about 2 or 3 hrs after the initial call. I had also called around to get prices from different locations and Charlie's had the best. When here, they (I believe it was Charlie himself) were very professional and got the job done fast. They're also Spanish-speakers, so that's a plus! I will definitely give them a call if we ever need help with our plumbing again.

Our goal in business is to treat all of our customers like friends; always treating them with respect, fairness, and honesty. We are a family owned and operated Connecticut plumbing company, and because of this all of our customers receive the attention that they deserve. Mike Marandino, the owner of the company, (as well as master plumber) works out on the road right alongside his employees. He or his wife handles all calls personally and it's the personal touch that makes us special. We strive for 100% satisfaction, and if for any reason a customer of ours isn't satisfied we promise we'll make it right.
I am so happy we went with Charlie's Rooter Service! Louis is extremely personable and knowledgeable! He kept both my husband and I in the loop at all times. I was able to view through his video camera of the roots that were penetrating into or already inside the pipes almost every 4ft-5ft. I was even able to videotape it so I can share it with my husband while he was working at the hospital. In addition Louis noticed these clay pipes were not aligned (probably from earthquakes and the intrusion of roots).... we also only had two original clean outs (one by the kitchen sink and one by the laundry)- we had zero around our bathrooms!

I got quotes from the top 3 rated plumber/sewer service companies here. Charlie's quote wasn't just the best by far, but he was also the only person to communicate properly and to show up exactly on time. His whole crew takes pride in their work and they stayed well into the night rinsing off the curb and cleaning up the mess. Absolutely brilliant!

Plumbing Service Co

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